Shipping:

NO Expedited Shipping Options can be Guaranteed by any carrier due to high demand and delays with shippers. If a customer pays for expedited shipping and the shipment arrives later than the service paid for by the customer, then the shipper (UPS/FedEx) will not refund the customer, therefore a refund cannot be given by Tri county Aquarium on the customer's behalf. Note that there are restrictions on some products, and no products can be shipped to international destinations, For a larger freight shipments we can ship to a 3rd party freight company and the customer can arrange for the 3rd party shipper to deliver the shipment.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping time on items that are not built to order usually takes about 3-7 business days to arrive once shipped and a tracking number is automatically sent via email once shipped.

Please also note that the shipping rates for many items we sell are weight-based. So to reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. When you place an order at www.tricountyaquarium.com, we will processing your order with speed and accuracy. All orders shipped via FedEx, UPS, or US Mail service are packaged in heavy duty packaging to ensure your products arrive intact. The $49.99 Free shipping applies only to customers in the Continental U.S. The $49.99 free shipping is standard ground shipping (3-7 business days). This does not apply to custom orders. In stock orders processed by 12 noon EST generally ship the same business day. In some cases, orders may ship the following business day, especially order placed during the weekend as we are closed on weekends. In the event of a back order, we will contact you to via email and/or phone to inform you of the back order and the expected ship date for your order. We ship orders via the most economical carrier of choice. For items that are OVERSIZED dimensions please contact us if you are unsure on whether a particular item is oversized as it will generally incur additional shipping charges. If an order incurs additional shipping charges, we will notify you via phone and/or email prior to shipping.

Shipping Methods:
Orders ship Monday through Friday unless UPS/USPS/FedEx has a designated Holiday. Special order items and drop ship only items are shipped within 2 to 14 days from the manufacturer.

Return Policy:

All aquariums, stands, all custom items, and all built to order items are Non-Returnable. You must notify us within 24 hours of any product damages on ground shipments, or no return will be valid. You may return most new, unopened and unused items within 14 days of delivery for a refund minus a 15% Re-stocking fee (this covers our initial shipping cost to you). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If an item arrives damaged, let us know right away and we will send a replacement, we just ask for photos of the damage. (This excludes anything shipped via Freight as we have a separate policy for inspecting for damage upon signing for freight shipments).

You should expect to receive your refund within 2-3 weeks. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Terms & Conditions for Tri County Aquarium
Welcome to Tri County Aquarium! Throughout this document, the terms “we,” “us,” and “our” refer to Tri County Aquarium. By accessing our website and using our services, you agree to comply with the following terms and conditions (“Terms of Service”). These terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before using our website. Your access to and use of our website is subject to your acceptance of these terms. If you do not agree to these terms, please refrain from accessing our website or using our services.

1. Online Store Terms – By accepting these Terms of Service, you confirm that you are of legal age in your state or province of residence or have obtained parental consent for minors to use this site. You agree not to use our products for illegal purposes and to abide by the laws in your jurisdiction, including copyright laws. You are prohibited from transmitting malicious code or viruses.

2. General Conditions – We reserve the right to refuse service to anyone for any reason at any time. Your content, excluding credit card information, may be transmitted unencrypted. You agree not to reproduce, duplicate, sell, or exploit our services without express written permission. The headings used in this agreement are for convenience and will not affect these Terms.

3. Accuracy, Completeness, and Timeliness of Information – We strive for accuracy but are not responsible for inaccuracies, incomplete information, or outdated content. The material on our site is for general information only. Historical information may not be current, and we may update our site’s content without obligation.

4. Modifications to the Service and Prices – Product prices may change without notice. We reserve the right to modify or discontinue our service, or any part of it, without notice. We are not liable for any modification, suspension, or discontinuance of our service.

5. Products or Services (if applicable) – Certain products or services may be exclusively available online, subject to our Return Policy. We strive for accurate product images, but we cannot guarantee your monitor’s color accuracy. We reserve the right to limit product sales, quantities, and descriptions, and to discontinue products. We do not guarantee product quality or correct errors in our service.

6. Accuracy of Billing and Account Information – We may refuse orders or limit quantities. You agree to provide accurate and up-to-date information for purchases. See our Returns Policy for more detail.

7. Optional Tools – We offer third-party tools as-is and hold no liability for their use. Your use of optional tools is at your own risk and should comply with their terms.

8. Third-Party Links – Our service may include third-party content. We are not liable for third-party materials or websites. Use third-party links responsibly and review their policies.

9. User Comments, Feedback, and Other Submissions – By sending submissions, you grant us the right to use them. We may monitor, edit, or remove content. Your comments must not violate third-party rights or contain harmful elements.

10. Personal Information – Your personal information is subject to our Privacy Policy.

11. Errors, Inaccuracies, and Omissions – We may correct errors, inaccuracies, or omissions. We are not obligated to update our site’s information.

12. Prohibited Uses – You are prohibited from using our site for unlawful purposes, violating laws, infringing on intellectual property, and engaging in harmful behavior.

13. Disclaimer of Warranties; Limitation of Liability – We do not guarantee uninterrupted, error-free service. Your use of our service is at your own risk. We are not liable for any damages arising from service use. Our liability is limited to the maximum extent permitted by law.

14. Indemnification – You agree to indemnify us against claims arising from your breach of these Terms or violation of laws or third-party rights.

15. Severability – If any provision of these Terms is deemed unenforceable, it will be severed without affecting the other provisions.

16. Termination – Termination of these Terms does not affect prior obligations. These Terms are effective until terminated. We can terminate the agreement for violations.

17. Entire Agreement – These Terms constitute the entire agreement between you and us, superseding prior agreements.

18. Governing Law – These Terms are governed by the laws of the United States.

19. Changes to Terms of Service – We may update these Terms. Your continued use of our website after changes constitutes acceptance.

20. Contact Information – For questions about these Terms, contact us atinfo@tricountyaquarium.com.

What are our aquariums made of?
Our aquariums are made out of high-quality CAST acrylic. We calculate PSI pressure inside every aquarium to determine the required acrylic thickness to ensure each aquarium is built up to code with no possible risk of failure due to the possibility of it being underbuilt.   

What sizes do our aquariums come in?
We offer many different shapes and sizes ranging from 50 gallons to 1,000 gallons. If you do not see a size or shape you are looking for, submit a custom request. We can accommodate just about any size!

Can I customize my aquarium?
Absolutely! Browse our standard sizes and you can easily customize your aquarium build with the click of a button. If you do not see your desired size or shape, submit a custom request and a team member will be in touch with you soon. If you have any questions, please contact us for more information.

Do our aquariums come with any accessories?
Our aquariums are sold alone, without any accessories. If an overflow was included in your purchase, we will provide all dry plumbing (PVC pipes, Durso silencer, bulkhead fittings, lock line, return nozzle) You do have the option to add a stand and/or canopy as well as filter sump and drip tray to your purchase. 

Do you offer free shipping?
Yes, we offer free shipping standard LTL shipping on all of our aquariums within the continental United States. If you are overseas, we can ship for free to the local freight forwarding company of your choosing. 

How do I clean my aquarium?
We recommend using a soft cotton rag or a micro fiber towel to clean the outside of your acrylic aquarium. You should NEVER use cleaners that contain alcohol or ammonia as this could damage the acrylic and cause crazing. To clean the inside of your acrylic aquarium, we recommend using an ACRYLIC SAFE algae scrubber or pad, ACRYLIC SAFE plastic scraper. It is imperative that you do not stir up sand particles while cleaning the inside of your tank, as this could result in scratching. 

What are the benefits of an acrylic tank compared to a glass tank?

An acrylic aquarium will provide the best view of the habitat in your aquarium. Acrylic is approximately 90% more transparent than glass. Acrylic aquariums are significantly stronger than glass aquariums. Glass aquariums are assembled with silicone which dries out and becomes brittle over time. A glass aquarium will eventually always fail. Acrylic aquariums are chemically bonded which can last a lifetime. Acrylic aquariums are more impact resistance. Glass aquariums have sharp edges whereas the edges of an acrylic aquarium are rounded over, sanded and polished to create a smooth edge. Acrylic aquariums are very versatile. You can modify them easily. Acrylic aquariums can scratch easier than a glass aquarium, however scratches can be easily removed with simple kits available online. If you scratch a glass aquarium, it cannot be removed. Acrylic aquariums are half the weight of a glass aquarium. This allows for installation and/or moving of the aquarium much easier. Acrylic aquariums are widely used in just about all aquariums, zoos, educational facilities, universities for their exhibits and research vessels.

What type of filtration system should I use for my aquarium?
The type of filtration system you use will depend on the size and type of aquarium you have. We recommend consulting with an aquarium professional or doing your research to determine the best filtration system for your specific needs.

What types of fish can I keep in my aquarium?
The types of fish you can keep in your aquarium will depend on the size of your aquarium, the water parameters, and the compatibility of the fish. We recommend researching the specific needs and behaviors of each fish species before adding them to your aquarium.

How often should I do a water change?
We recommend performing partial water changes and cleaning your aquarium on a regular basis, typically once a month. However, the frequency of cleaning will depend on the size of your aquarium and the number of fish and other aquatic life you have.

Do you offer any warranty or guarantee on your aquariums?

Yes, we offer a warranty on all of our aquariums. Please see our product listings for specific warranty information.